Frequently Asked Questions

Yes, ပန်းသွင်းမှု operates under a Curaçao eGaming licence (Licence No. 1234/JOK) and is regulated by the Curaçao Gaming Control Board. The licence ensures that the platform adheres to fair‑play standards, anti‑money laundering (AML) procedures, and player‑protection rules. You can verify the licence details on the regulator’s public register.

The welcome offer is a 100% matched deposit up to $200 with a 35× rollover on the bonus amount. The rollover must be completed within 30 days of claiming the bonus, and only bets with odds of 1.50 or higher count toward the requirement. Bonus funds remain locked until the wagering condition is met.

Deposits can be made via Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfer; cryptocurrency (BTC, ETH, USDT) is also accepted with no minimum. Withdrawals to e‑wallets are processed within 24 hours, while card and bank transfers take 3‑5 business days. All transactions are secured with 256‑bit SSL encryption.

To verify your account you must upload a government‑issued photo ID (passport, driver’s licence or national ID), a recent proof of address (utility bill or bank statement dated within three months) and, if using a credit/debit card, a copy of the card (front showing the last four digits and your name, back blanked). The KYC process usually completes within 48 hours after submission.

If a match is postponed before its scheduled start, all bets remain pending until the new date is announced; if the match is cancelled entirely, the bet is voided and the stake is refunded. In the case of a match stopped after the start but before completion, bets are settled according to the official competition rules – usually as a draw if the result cannot be determined.

Logged‑in users can set daily, weekly or monthly deposit limits under ‘Responsible Gaming’ in account settings; limits take effect immediately. For self‑exclusion, select the ‘Self‑Exclude’ option, choose a duration (minimum 24 hours, up to permanent) and your account will be locked for that period, preventing login, deposits and promotional offers. You can also request a permanent self‑exclusion by contacting support.